Why is hostmonster so slow

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They made no effort to understand why or change my mind. I think they know why people leave. We have used Hostmonster for many years, and it has gone from bad to worse.

Some of the issues with Hostmonster are:. Chat Support — OK for small issues, but can not resolve serious issues, and Hostmonster, for whatever reason, has removed their ticketing system for support issues. So you are stuck wasting time with Chat Support trying to get someone who can actually resolve your issue.

If you get fed up with Chat Support and try to call, half the time you get the same person you dealt with in Chat, on the phone. I had this happen multiple times and was just infuriated.

Broken Systems — Logging in to your cPanel from the Hostmonster front page, takes you to an outdated and broken cPanel, that says the page is deprecated and offers a link to go to the new cPanel.

This has been an issue for at least 3 years, and I have spent at least a couple hours with support trying to get it resolved only to be run in circles as they had never heard of it until finally being told it was a known issue and nothing they could do about it.

Waste of my time, and I am left with a broken cPanel and an extra step to get to the correct one. Please do. Currently waiting on this issue to be resolved. Slow About Everything — The cPanel is slow. I mean seriously slow. Expect second waits between page loads. HostMonster also gives you access to CDN on all plans, and it is free. You do activate it from your cPanel, though. This was pretty much easy to decide. GoDaddy has better speed levels overall than HostMonster.

It does appear, that the Go in GoDaddy stands for speed and the Monster in HostMonster means, well, monstrously slow speed? GoDaddy wins this one for us.

No one, at least no one we know, wants to do something the hard way when it could quickly be done the easy way. Your web host must give you the fewest amount of headaches possible. It is also important, as well, that your web host provides as much help to you as possible. The first thing to take note of is the user interface.

To this question, there are only two acceptable answers in our opinion; cPanel, and to a lesser extent, Plesk. Both interfaces are easy to use, and many other hosts use them so acclimatizing ought not to be a problem when you transfer your site from another host.

GoDaddy makes use of a clean and uncluttered version of cPanel. While it is undoubtedly a bit customized, it follows standard cPanel's layout and was quite easy for us to use. HostMonster makes use of the traditional cPanel interface also, so full marks for both companies. We had absolutely no problems signing up for both hosts.

In under five minutes, we were done. However, both hosts did try to sell us a lot of stuff at checkout. New users have to be really careful not to buy features that they'll eventually not need. The shared hosting plans of both web hosts support both WordPress and other popular content management systems like Joomla, Drupal and Magneto.

Both companies offer access to the MOJO marketplace where you buy all sorts of things, from themes to templates to plug-ins, to apps. Both hosts also offer one-click installation for apps, so new users do not have to worry about long installation processes. We feel that all hosts should offer at least one free site migration for all new users.

However, there are a lot of hosts who think that our opinion does not matter. Quite expensive. In fact, so expensive that we wouldn't encourage anyone to pay that much for single-site migration. It does get a bit better with HostMonster, though. If you would like to transfer your site yourself, you could make use of a File Transfer Protocol that HostMonster provides for free. We can tell you this for free, though, it probably isn't worth your time. There are other hosts like HostGator who offer the service for free.

You can check how HostGator stacks up with GoDaddy here. If we had our way, all hosts would provide a free domain for at least a year with all new hosting plans. But, in the case of GoDaddy and HostMonster, that would be a bit useless because both hosts provided a free domain with all plans.

If you do not plan on creating a WordPress site or using any other content management system, then you would need a website builder to help you create the right custom site. While most hosts make use of third-party solutions, GoDaddy makes use of a tool called GoCentral that helps you build your website.

It works like the popular site builders, such as Wix and Weebly, and comes with a lot of templates. GoCentral has over three hundred templates and themes with drag and drop functionality, so designing a website stops being a drag well, you do need to drag and drop so, maybe a little drag. However, GoCentral is free only for the first month through a trial period.

HostMonster offers two website builders, and one of them is the popular Weebly website builder. Weebly is optimized for search engines and is free.

However, with the free version, you only get six pages, so there's the catch. For more pages, you need to purchase a bigger plan. Like GoCentral, Weebly is also a drag and drop editor with a lot of themes and templates. The other website builder that HostMonster offers is the Concrete5. It is an open-source content management system that makes it really easy for you to build your site in minutes. It is also search engine optimized.

For new users, there is probably no tool quite as useful as a staging environment. While you can create a staging environment yourself on a subdomain or using a plug-in, it's better if a host has one installed on your control panel. Frankly, it's way easier and involves much fewer tears than learning how to create one yourself. GoDaddy offers staging environments on all managed WordPress hosting plans except the basic plans. All other Shared Hosting plans do not get staging environments.

HostMonster doesn't offer staging sites on any shared hosting plan at all. Believe me, we are just as surprised as you. But the data and our experience tell us that new users will generally have fewer issues using HostMonster than they would have with using GoDaddy. That is a no from here, GoBuddy. Money-back guarantees are useful because, you know, false advertising is a thing.

It gives you an exit strategy in case the service that you're provided is terrible. Generally, in our opinion, the longer the money-back guarantee period, the better.

The standard money-back guarantee period for hosts is thirty days, and in this regard, both hosts have chosen to toe the company line, offering only a thirty-day money-back guarantee. If you're paying for any period less than a year, you only get a hour money-back guarantee with GoDaddy. The domain will still be functional.

Both hosts offer the absolute bottom of the barrel quality when it comes to money-back guarantees. We have seen hosts like DreamHost offer as much as a day money-back guarantee, so we know that hosting companies can do a whole lot better. You can check out how Dreamhost stacks up to GoDaddy if you want. Creating a website, running it, and doing everything that comes with owning a site, isn't the easiest task in the world. If you don't have the right help, it can become an actual nightmare.

That's why it is vital that you have access to customer support that responds swiftly, and is able to help. Both companies have the same support channels. They both have a phone, live chat, and ticketing channels. Before testing, we had some biases. We didn't expect particularly great things from both hosts in terms of customer support. That's because we know that the biggest companies don't usually have the best customer service.

We've only discovered one exception to that rule, and that's SiteGround. You can check out our SiteGround and GoDaddy comparison if you want. The first thing we tried to measure was waiting time, so we attempted to connect to a live chat rep on the customer support channels of both companies. We connected with a HostMonster representative in three minutes, on average, which was terrific. Our questions were answered quickly, and the reps we spoke to were really friendly and made the whole process stress free.

However, we should probably mention that HostMonster has a lengthy verification process that might be a bit annoying. The story was different with GoDaddy. On average, we connected to a live rep in ten minutes, and on a particular occasion, we had to wait for over thirty minutes. While the reps we spoke to were friendly enough, they were only able to answer basic questions.

Too often, we were left for ten minutes or more before a rep replied to us. That isn't something that exactly makes us ecstatic.